Privacy Policy

1. Information We Collect

Information you provide directly

When you submit a quote request, contact form, or newsletter sign-up, we may collect:

• First and last name
• Email address
• Phone number (optional)
• Business or brand name
• Product details, dimensions, and packaging preferences
• Any additional information you choose to include in the message field

Information collected automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including your IP address, browser type, referring pages, and pages visited. This data is used in aggregate form to improve site performance and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests and inquiries
• To prepare dielines, pricing, and print-ready proposals
• To communicate with you about your order or project
• To send newsletters or packaging tips you have subscribed to
• To improve our website and services
• To comply with legal obligations

We do not use your information for automated decision-making or profiling.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We use third-party tools (including email delivery services and hosting providers) that process data on our behalf under appropriate data processing agreements.
• Legal requirements: We may disclose information when required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically no longer than 3 years after your last contact with us, unless a longer retention period is required by law or a specific business relationship is ongoing.

5. Cookies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the website may not function properly if cookies are disabled.

6. Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to opt out of marketing communications

To exercise any of these rights, please contact us at sam@proboxcrafters.com. We will respond within 30 days.

8. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the most recent revision at the top of this page. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: